Frequently asked questions

What is Prydea?

Prydea is a curated store for dog walking and travel gear. We assess products against clear standards and explain their intended use, suitability, materials and limitations so you can make a more informed choice.

How does Prydea help me choose?

Each product page provides suitability information, intended-use guidance and important limitations where applicable. This helps you compare products against your dog’s size, needs and intended activity.

This information supports your decision but does not replace veterinary or other qualified professional advice.

Are products selected based only on commercial value?

No. Products are assessed against Prydea’s suitability, safety, quality and value standards. A product is not selected simply because it offers Prydea a higher commercial return.

What if a product is not suitable for my dog?

Do not purchase a product if its sizing, intended use or stated limitations do not match your dog’s needs. Prydea may not carry a suitable option for every dog or situation. If you are uncertain about a health, behavioural or medical concern, consult an appropriate qualified professional.

How do I choose the right size?

Measure your dog carefully and follow the size guide provided on the relevant product page. Do not rely on breed or weight alone because sizing can vary between products and suppliers. If the measurements or instructions are unclear, contact us before ordering.

Where do products ship from?

Products are fulfilled by third-party suppliers. Shipping origin varies by product and supplier.

How long does delivery take?

Delivery times vary by product, supplier, and destination. Any available delivery estimate will be shown during checkout or provided after purchase. Contact hello@prydea.com with your order number if you need help with an order.

How can I track my order?

Tracking availability depends on the supplier, carrier and shipping method. Where tracking information is available, it may be provided through an order update or shipping notification. Contact hello@prydea.com with your order number if you have not received an expected update.

Can I change or cancel an order?

We aim to process orders promptly. If you need to change or cancel, contact us at hello@prydea.com as soon as possible after placing your order. We cannot guarantee changes once an order has been dispatched.

How do I start a return?

Contact hello@prydea.com with your order number and the reason for the return. Please do not send the item back before receiving return instructions from us. We will review the request and provide the correct return address and next steps. Our full terms are set out in the Refund policy.

Who pays return shipping?

This depends on the reason for the return. For change-of-mind returns, you may be responsible for return shipping. If an item is damaged, defective, or incorrect, Prydea will provide the appropriate next steps. Our Refund policy sets out the full terms.

What if an item arrives damaged, defective, or incorrect?

Contact hello@prydea.com as soon as possible after receiving the order. Include your order number, a description of the issue, and clear photographs where possible. Please do not return the item until we have provided instructions.

When will I receive my refund?

Once the return has been approved and any required item has been received or otherwise verified, Prydea will process the refund to the original payment method. Bank processing times may vary. Our Refund policy sets out the full terms.

How do I contact Prydea?

For general enquiries, order questions, and returns: hello@prydea.com